Return, Replacement, and Refund Policy
For all purchases made using Two FAD Delivery (Two-Step Verification Delivery) on our website, please carefully review the following return, replacement, and refund policy:
- Inspection at Delivery:
- It is the customer’s responsibility to thoroughly inspect the products at the time of delivery in front of our Two FAD Delivery agent.
- If products are found to be defective, missing, or in a damaged condition at the time of delivery, the customer must report it immediately by uploading photos to our website or through our delivery agent.
- Returns:
- Only products that are found to be defective, missing, or damaged at the time of delivery will be eligible for return.
- The customer must request a return within 6 days of delivery.
- If the product is delivered in perfect condition, it cannot be returned.
- Replacements:
- Replacements for defective, missing, or damaged products are not available. Only returns and refunds are provided.
- Refunds:
- For approved returns, the customer will receive a refund to their account within 30 days.
- If the product is delivered in perfect condition, a refund will not be issued.
- Process:
- To report any issues at the time of delivery, customers have the option to upload photos to our website or contact our delivery agent.
- Once a report is received, we will inspect the product and approve the return or refund.
- Disclaimer:
- We are not responsible for products that are damaged after delivery.
- We reserve the right to change this policy without prior notice.