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We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Kritibazaar online store and its affiliates (collectively “Kritibazaar, we, our, IN”) collect, use, share, or otherwise process your personal data through the kritibazaar.com website, its mobile application, and m-site (hereinafter referred to as the “Platform”).
While you can browse sections of the Platform without sharing any information with us, please note that we do not offer any product or service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including, but not limited to, the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Your Information
When you use our Platform, we collect and store the information provided by you from time to time. Once you give us your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and which are optional. You always have the option to not provide data by choosing not to use a particular service, product, or feature on the Platform.
We may track your buying behavior, preferences, and other information that you choose to provide on our Platform. We use this information to conduct internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve our users. This information is compiled and analyzed on an aggregated basis and may include the URL you came from, the URL you next visit, your computer browser information, and your IP address.
We may collect personal data (such as email address, delivery address, name, phone number, credit/debit card details, or medical/health-related information) from you when you set up an account, transact with us, or participate in any event or contest. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or accessing our online content or services) require registration. We use your contact information to send you offers based on your previous orders and interests.
If you choose to post messages on our message boards, chat rooms, or other message areas, leave feedback on the Platform, or use voice commands, virtual try-and-buy, or similar features to shop, we will collect the information you provide. We retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems, or for internal research and analysis as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect and maintain such information in a file specific to you.
If you enroll in our loyalty and membership program—such as SuperCoin, VIP, or similar programs offered by kritibazaar.com—we will collect and store your personal data (including name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, and demographic and work details) provided by you either directly or via a third-party business partner that operates online/offline establishments or platforms where you can earn and redeem loyalty points. We will also collect your transaction-related information on the kritibazaar.com platform and associated third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. Additionally, we collect your UPI ID if you choose to pay via our kritibazaar.com UPI platform. kritibazaar.com shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies; we request you to read their privacy policies before disclosing any information.
kritibazaar.com has onboarded certain third-party business partners on the Platform who specialize in categories such as travel ticket reservations, online movie ticket bookings, online bill payments, and more (Ultra-Partners). If you use the services of Ultra-Partners, you will be redirected to their websites/applications and your entry will be based on your kritibazaar.com login credentials after you have given permission to share the necessary data. kritibazaar.com shall not be responsible for the Ultra-Partners’ privacy practices or the content of their privacy policies; we request you to read their privacy policies before sharing any information.
For support related to products and services, please visit the Customer Support section on our website by clicking the link, selecting your order, and choosing the “Need Help” option at kritibazaar.com.